Refund policy
**Return and Refund Policy**
At **trendzou.in**, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which products may be returned, refunded, or exchanged. By placing an order on our website, you agree to the terms outlined below.
---
### 1. Return Eligibility Criteria
Products are eligible for return only if:
* The item is unused, unworn, and in its original condition
* The product is returned with original packaging, tags, and accessories (if any)
* The return request is raised within the applicable return timeframe
We reserve the right to reject returns that do not meet these conditions.
---
### 2. Return Timeframe
Customers must initiate a return request within 5 days from the date of delivery. Requests made after this period may not be accepted.
---
### 3. Refund Process and Timing
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
* Approved refunds will be processed using the original payment method 7 DAYS after the return is approved
Please note that bank or payment gateway processing times may vary.
---
### 4. Exchange Options
Exchanges are subject to product availability. If you wish to exchange an item, please contact us to confirm eligibility. In case the requested exchange item is unavailable, a refund may be issued as per our refund policy.
---
### 5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 12 hours of delivery. Supporting images or videos may be required for verification.
Once verified, we will arrange a replacement or refund at no additional cost.
---
### 6. Non-Returnable Items
The following items are not eligible for return or refund:
* Products marked as non-returnable or final sale
* Personal care, hygiene, or consumable items (if applicable)
* Customized or made-to-order products
* Items damaged due to misuse, mishandling, or normal wear and tear
---
### 7. Return Shipping Costs
Return shipping costs are:
depends on reason
In cases of damaged, defective, or incorrect items, return shipping costs will be borne by **trendzou.in**.
---
### 8. How to Initiate a Return
To request a return, refund, or exchange, please contact us at:
* **Email**: atoz.store.dp@gmail.com
Include your order number, reason for return, and supporting images if applicable.
---
### 9. Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective once posted on the website.
---
This policy is designed to be fair, transparent, and customer-friendly while protecting both our customers and trendzou.in.